Policy | FTEX


Last Updated Date: June 9, 2021

Thank you for your interest in FTEX INC products. Your pre-order and purchase from FTEX INC (“FTEX”) is subject to a set of Terms and Conditions of use (“Terms and Conditions”) which describe how you use the FTEX website (“Website”), mobile applications, software, hardware products, and related services (“Products”).

By placing a pre-order or making a purchase on the FTEX Website, you agree to the following Terms and Conditions as well as the Privacy Policy. FTEX reserves the right to change, add or delete clauses of these Terms and Conditions at any time in its sole discretion without notice to you. You should review the Terms and Conditions each time you access the FTEX website for changes.


We are working based on a long pre-launch list and we are only working on these pre-orders at this time.

To place a pre-order, you need to select the Products you are interested in on the FTEX website, add them to the shopping cart and complete the process.

Please enter your real name and surname, and make sure your email address and phone number are correct and matching your credit card. If you enter incorrect information, we will not be able to process your pre-order or contact you.

After you submit the pre-order on the FTEX Website, you will get an invoice/receipt. Only after getting your receipt will you be sure that FTEX has accepted and processed your order.

If you have not received a confirmation email, please double check your spam folder or the spelling of your email address in case of a typo. If this were the case, try placing the pre-order again, provide the correct email address, or an alternative email address.

Due to the popularity and/or restrictions placed on certain products, FTEX may limit the number of Products available for purchase. FTEX reserves the right to limit pre-orders under certain circumstances without prior notice.

Changing the pre-order

If you decide to add one or more additional controllers to your order we will fulfil your request for change so long as it is requested before shipping. These rules also apply if you decide to replace one type of controller in your pre-order with a different type. All sales are final.

Retail prices

Prices on the website are quoted in U.S. dollars (USD). 

Price changes

FTEX reserves the right to make price changes without notice. In the case of price being higher, you will still pay your pre-order price and in the case of price being lower, we will refund you the difference considering the 20% discount.

Wholesale prices

FTEX does not currently offer any wholesale prices on our website. Volume discounts, or other special terms for wholesale customers must be discussed with our sales team directly. You meat reach our team at sales@ftex.ca.

Waiting time

At the moment, FTEX is preparing for mass production. During this period, we produce the controllers in batches, which we distribute to our pre-order clients. Due to many external factors, which are difficult for FTEX to influence, we cannot guarantee you an exact date of receipt of your order.

Average waiting time

Waiting times can vary both upward and downward. We understand that such long waiting times may affect your plans for the development and improvement of your electric vehicle, but at this stage FTEX expects but cannot guarantee a 5 to 7 months lead time.

Force Majeure

FTEX is not responsible for any failure or delay in production or delivery caused by any reason beyond FTEX’s reasonable control, including compliance with any government or military regulation or natural disaster, fire, flood, earthquake, pandemic, epidemic, extraterrestrial events, an uprising, revolution or disaster, accident, strike, lockout, factory closures or rebuilding, embargoes, riots or civil unrest, delays or shortages of transport, or the inability to obtain sufficient production materials and components from FTEX’s usual sources due to their discontinuation, renewal or termination of the supplier’s activities.


FTEX’s pricing excludes all taxes, duties, and charges, regardless of when imposed, levied, collected, withheld, or assessed except for sales in Canada where we included taxes in the price.

Order delivery

FTEX is responsible for the delivery of the Products purchased by you on the FTEX Website. We insure each package and are responsible for its safety up to the moment of its receipt by the Buyer. However, once you take possession of the ordered Products, you are responsible for their loss or damage. The Products are considered to be in your possession when the courier delivers the package or you pick it up at a post office or shipping company.

If the shipping company damages or loses your order, FTEX will repair your Product or reship your order at its own expense.


Products manufactured by FTEX are complex technical devices and cannot be exchanged or returned.

Limited Warranty

FTEX guarantees the quality of the assembly, the absence of defects in materials and components of the FTEX brand devices when using the Products in accordance with the user manual and technical specifications during the warranty period. FTEX guarantees that the Products conform with the published specifications of FTEX, and in the case of customizing the controllers for a specific Buyer, the specifications agreed with the Buyer at the time of shipment.

FTEX does not guarantee that its Products will meet Your purposes. In addition, FTEX does not guarantee that either the standard or custom parameter settings provided by FTEX will meet your purposes.

In addition, you are responsible for ensuring that any custom parameter settings requested from FTEX for uploading to the Product, or uploaded by you yourself or by a third party after you receive the Product, are consistent with the intended purpose and performance of the device.

FTEX provides a limited warranty that applies only to the first end customer and is not transferable to third parties.

Warranty period

International Warranty Period for FTEX Products will extend for a period of 12 months from the shipping date.

The warranty does not cover consumables such as fasteners, wires, connectors, pins, and other accessories that come with the device.

International Warranty

FTEX brand Products are warranted worldwide.

Warranty service from FTEX

If you purchased a Product directly from FTEX and during the warranty period the Product does not function under the terms of the warranty, you can obtain after-sales service by contacting FTEX through sales@ftex.ca. For warranty service, you will need to provide valid proof of purchase, order number, or your other contacts, by which we can verify the fact of purchase.

When applying for warranty service, you must indicate the type of controller, manufacturer, and characteristics of the connected equipment (battery, electric motor, type of throttle, and brake levers) and describe in detail the technical problem or malfunction that you encountered. If the situation requires it, you can send photos or videos with a demonstration of the malfunction, controller settings, and on-board computer.

FTEX specialists will try to diagnose and solve your problem via email. We may advise you to download and install firmware updates, change display or controller settings, and check the quality and reliability of your connection.

If your problem cannot be resolved remotely or with a firmware update, you may need to ship your product to FTEX for further diagnostics. FTEX will repair or replace at no charge if the problem is covered by this limited warranty.

After accepting the device for repair, diagnostics and expert assessment of malfunctions are carried out to determine the repair period. Diagnostic and peer review times are not included during warranty repairs. The repair time depends on the complexity of the breakdown and can be up to 30 days. We do not provide another device for the duration of the repair.

Shipping of the defective Product is at the buyer’s expense. At the same time, the risks of damage to the device due to insufficient quality packaging lie on the buyer’s side. After repair or replacement, we will ship the Product to you at FTEX’s expense. If in the process of diagnostics we find out that the damage to the device was caused by reasons that are not covered by the warranty, then in this case the repair and return delivery are carried out at the expense of the buyer.

Limitation of Liability

FTEX reserves the right to void the warranty and not provide warranty service for the following activities or damage to the Product:

if the device has traces of unauthorized interference or an attempt was made to unauthorized self-repair;

if unauthorized design changes, modifications, traces of manual soldering on the board were found;

self-filling with the compound;

traces of corrosion;

use of devices without a сase or with a self-made case;

incorrect connection of the device (not according to the scheme);

exceeding the current and (or) voltage limits specified in the technical specifications;

damage caused by additional equipment, e.g. burn-through from power surges, melting, short circuit;

the presence of mechanical damage (scratches, cracks, fall marks, insulation damage);

damage caused by foreign objects, insects, liquids or immersion into liquid (for versions without compound);

damage caused by environmental influences such as fire, flood, hurricane, earthquake or lightning strike, etc.;

damage caused by accident, negligence, careless handling;

damage resulting from any technical or other support not owned by FTEX or an authorized FTEX representative, such as assistance with practical advice on setting up or installing the Product incorrectly;

defects or damage caused by improper use of the product, use for other purposes, including use contrary to the instructions;

any defects caused by attempts to connect to incompatible firmware, in particular, a downgrade of the device firmware version that was installed by the manufacturer upon sale;

defects caused by natural wear and tear of the Product, including wires, cables, connectors, and housings.

The Buyer understands and assumes full responsibility for the operation of the Product and possible harm caused to the life, health, or property of the Buyer and other persons as a result of violation by the Buyer of the established rules for installing, connecting, using, storing or transporting the Product.

Technical support

At this moment, FTEX provides technical support in French, English and Spanish languages. Installation and setup instructions, diagrams, and firmware versions for all FTEX Products are also available in English.

FTEX specialists do not provide technical support via telephone or voice/video calls via messengers. All communication between the Buyer and FTEX specialists shall be done in writing via e-mail. Before asking a question about any feature or setting, make sure you have read all the information in the setup instructions.

Other important notes

This limited warranty is the exclusive and only warranty provided, in lieu of any other express or implied warranty. FTEX makes no warranties, express or implied, outside the scope of the description contained herein, including an implied warranty of merchantability and fitness for a particular purpose. FTEX is not responsible for any damage to other property due to any product defect, inconvenience, loss of usefulness, loss of time, or any special, incidental, consequential or consequential damage, punitive damages or damages, including, but not limited to only those listed, commercial damage, loss of profit, loss of profits, loss of confidential or other information, losses caused by interruptions in business or production activities due to the fact that such Products will be determined as faulty, with defects and unacceptable for use.

This limited warranty gives the Buyer specific legal rights. Buyers may also have other rights under local consumer protection laws that vary from country to country and may not coincide with this limited warranty. The Buyer may also have other rights by written agreement with FTEX.

Contact Us

If you have questions, suggestions, or you need technical support, write to us at sales@ftex.ca